HNB Assurance PLC continued their efforts to uplift the lives of communities across Sri Lanka through its Corporate Social Responsibility (CSR) initiatives anchored on three fundamental pillars: Health Protection, Environmental Protection and Education Protection. As part of its ongoing efforts, HNB Assurance recently inaugurated two clean drinking water projects and celebrated Children's Day at a local school, making a lasting impact on the lives of children while putting a smile on their faces.

Under the Health Protection Pillar, which focuses on enhancing the overall health and wellbeing of communities, HNB Assurance introduced clean drinking water systems at A/Elapathawewa Vidyalaya, Kalawediulpatha, Kebithogollewa, and T/Irakkandi Sinhala Vidyalaya, Nilaweli, Trincomalee. These initiatives address the critical need for access to safe water, which directly impacts physical, mental and social wellbeing.

Commenting on the completion of these projects, Mr. Lasitha Wimalarathne, CEO of HNB Assurance, stated, “Health is the foundation of any thriving community especially the wellbeing of our children. Our responsibility extends beyond providing insurance and we are dedicated to ensuring that our future generations grow up in an environment that supports their health, safety and overall wellbeing. These water projects and engagements we have with local schools are a testament to our attempt of creating a better tomorrow.”

In addition to the water projects, HNB Assurance celebrated Children’s Day with great enthusiasm at CP/HT/Homagama Vidyalaya, Ginigathhena, creating a day filled with joy and excitement. The event was marked by laughter and fun activities, offering students a memorable experience that highlighted the importance of education, exposure and engagement in childhood development.

Reflecting on the success of the event and water projects completed, Mr. Dinesh Yogaratnam, Chief Marketing and Experience Officer / General Manager, opined, “Seeing the bright smiles on these children's faces is incredibly rewarding. At HNB Assurance, we believe in nurturing the potential of young minds. Celebrating their special day with them brings us immense joy and reinforces our commitment to making a difference, not only through our insurance solutions but also through the meaningful connections we build with the communities we serve. In terms of providing access to clean drinking water, I’m happy to note that we have completed 69 successful clean water drinking projects thus far and we wish to continue our efforts in the years to come have noticed the positive impact they make.”

HNB Assurance celebrated Customer Service Week 2024 with a series of events that spanned from October 7th to 11th, celebrating the dedication and service of its customer-facing teams. This year's theme, Above and Beyond, perfectly captured the essence of HNB Assurance’s commitment to exceeding customer expectations and reinforcing its customer-centric approach.

Throughout the week, the company organized interactive activities, workshops and appreciation events, all aimed at recognizing and empowering those who are at the frontlines of servicing policyholders. The celebrations highlighted the pivotal role that the customer experience plays in delivering on HNB Assurance’s promise of protection and care to its valued customers.

CEO of HNB Assurance, Mr. Lasitha Wimalarathne, speaking at the Customer Service launch event, stated, “Customer Service Week is a special time for us to pause and acknowledge the incredible efforts of our team, who embody the spirit of going ‘above and beyond’ every day. At HNB Assurance, we believe in not just providing insurance but in offering a promise which is a commitment to being there for our customers when they need us the most. This week is about celebrating that commitment and recognizing the passion and dedication of those who make this happen.”

HNB Assurance's commitment to customer service goes beyond traditional interactions. With a strong focus on continuous improvement, the company invests heavily in technology, training and innovations to ensure its customer experience team is empowered to handle every need with precision and care. 

“At HNB Assurance, we believe we don’t just offer insurance, but an intangible promise to our customers, which requires trust and exceptional service making sure we are there when they need us the most. Having understood this we have invested over LKR 1 billion to streamline and introduce new systems that allow our customers to seamlessly connect with us, ensuring a smoother and more efficient experience.” added, Mr. Wimalaratne. 

Chief Marketing and Customer Experience Officer / General Manager of HNB Assurance, Mr. Dinesh Yogaratnam, emphasized on the importance of the week, stating, “Customer centricity is no longer a ‘good to have,’ but a must-have in today’s competitive landscape. It’s the driving force behind our ability to deliver exceptional service, building lasting relationships and fulfilling the promises we make to our policyholders. In this regard, our service teams play an essential role in delivering on the promises we make to our policyholders, ensuring that they feel secure and valued. This week is about celebrating them and also empowering them to continue their journey of offering world-class service with a personal touch. My sincere thanks to all our teams for going ‘above and beyond’ making this possible”

Four renowned industry players, Macksons Solar, Hatton National Bank (HNB), HNB Assurance (HNBA) and HNB General Insurance (HNBGI) have come together to form a collaboration to provide Sri Lankan customers with a solution which blends solar technology with flexible financing solutions and all-around insurance coverage, making it easier than ever for customers to switch to clean energy and secure their investment.

Mr. Sajjaad Saliheen, CEO of Macksons Power and Energy, highlighted the importance of this collaboration, starting, “For us, this collaboration is about empowering Sri Lankans to take control of their energy requirements in a sustainable manner. By teaming up with HNB, HNB Assurance and HNB General Insurance, we are offering a complete package, which includes a proven and high-quality product, the ease of financing and the peace of mind ensuring that our customer’s investment is well secured. I must take a moment to thank all our partners for coming onboard and the teams who worked tirelessly to bring this solution to the market, which I believe will truly be a game-changer for us.”

Mr. Lasitha Wimalaratne, CEO of HNB Assurance shared his thoughts about the collaboration, stating,
"This collaboration is particularly unique for us, given the level of customization required. However, we were eager to adapt and meet those specific needs, as it aligns with our commitment to innovation and flexibility in providing tailored insurance solutions. As one of the fastest-growing insurance companies in Sri Lanka, we are excited to partner with Macksons Holdings on this venture, which we believe will set a new standard in the industry both in terms of insurance and solar."

The collaboration was officially launched through the signing of a Memorandum of Understanding (MOU), marking the start of an exciting new chapter which aims to offer Sri Lankans a unique solution, combining Macksons Solar’s cutting-edge solar technology, HNB’s financing options and the comprehensive insurance packages from HNB Assurance and HNB General Insurance. This unique combination ensures that anyone making the shift to solar can do so confidently, knowing they’re covered from every angle.

“What excited us the most about this collaboration is that, by joining forces with Macksons Solar, HNB, and HNB General Insurance, we are creating a comprehensive solution that goes beyond just insurance. We are integrating financial security, renewable energy and risk management into one offering”, stated Mr. Harindra Ramasinghe, Chief Business Officer Advisor Distribution Channel of HNB Assurance. “I must thank the entire Macksons Holdings team along with our project coordinator, parent company HNB and also HNB General Insurance for joining hands in this collaboration to form this unique collaboration.”

Details on solar solutions can be obtained by contacting Macksons Solar on 0704001199 and for information on HNB Assurance’s insurance covers contact 1301.