HNBA News

HNB Assurance PLC (HNBA) and its fully owned subsidiary, HNB General Insurance Limited (HNBGI) announced a number of measures the Group has taken to assist its customers during this uncertain turbulence. Spokesperson for HNBA Group stated that as curfew has been relaxed in many districts other than Colombo, Gampaha, Kalutara and Puttalam, branches of HNBA and HNBGI has commenced operations to serve its customers and the remaining branches would commence operations once the imposed curfew in the aforementioned districts is lifted. The Group has taken many measures to ensure the safety and wellbeing of its customer and employees. In addition to these measures, HNBA and HNBGI has taken several other steps to assist its customers and other stakeholders digitally. As such, queries could be directed through Facebook and the dedicated company websites any time of the day. Both HNBA and HNBGI has introduced dedicated WhatsApp and Viber portals to submit COVID-19 and other claims related documents. Further, the dedicated call centers would function as usual to provide assistance to customers. Whilst reassuring a continuous service delivery, the Management of HNBA and HNBGI urges all citizens to follow all procedures as directed by the Government of Sri Lanka to combat COVID-19. HNB Assurance PLC (HNBA) is the one of the fastest growing Insurance Companies in Sri Lanka with a network of 63 branches. HNBA is a Life Insurance company with a rating of A (lka) by Fitch Ratings Lanka for ‘National Insurer Financial Strength Rating’. Following the introduction of the segregation rules by the Insurance Regulator, HNB General Insurance Limited (HNBGI) was created and commenced its operations in January 2015; HNBGI continues to specialize in motor, non-motor and Takaful insurance solutions and is a fully owned subsidiary of HNB Assurance PLC. HNBA is rated within the Top 100 brands and Top 100 companies in Sri Lanka by LMD and HNB Assurance has won international awards for Brand Excellence, Digital Marketing and HR Excellence and won many awards for its Annual Reports at award ceremonies organized by the Institute of Chartered Accountants of Sri Lanka and SAFA (South Asian Federation Accountants).

Keeping in line with the Government's directive of declaring Insurance as an essential service, HNB Assurance PLC (HNBA) and its fully owned subsidiary HNB General Insurance Limited (HNBGI) implemented a number of measures with immediate effect to serve its customers. The Managing Director/CEO of HNBA and HNBGI, Mr. Deepthi Lokuarachchi stated that the HNB Assurance Customer Relationship Management Center located at No. 131, St. Michael’s Road, Colombo 03 and the HNB General Insurance Customer Service Center located at No. 51/A Dharmapala Mawatha, Colombo 03 will be opened from 9.30 AM to 12 noon on all weekdays including days on which curfew is imposed and the call center of HNBA would function during working hours and could be reached through 011 4 384 384 and the HNBGI call center would function 24/7 and could be reached through 011 4 883 883. Customers are advised and encouraged to use online payment platforms which could be accessed through www.hnbassurance.com and www.hnbgeneral.com. Further, Mr. Lokuarachchi stated that both Life and General Insurance Claims will be processed and credited to the respective bank accounts. Whilst all Zonal Offices of HNBA and HNBGI will be opened to serve its customers from 9.30 AM to 12 noon during curfew and non-curfew hours, other branches will be operated on a virtual basis and details of the respective Branch Manager will be displayed at the branch premises. Whist reassuring all customers that HNBA and HNBGI has taken every measure to serve its customers, the Group urges citizen to stay indoors and follow all procedures as directed by the Government of Sri Lanka to combat COVID-19. HNB Assurance PLC (HNBA) is the one of the fastest growing Insurance Companies in Sri Lanka with a network of 63 branches. HNBA is a Life Insurance company with a rating of A (lka) by Fitch Ratings Lanka for ‘National Insurer Financial Strength Rating’. Following the introduction of the segregation rules by the Insurance Regulator, HNB General Insurance Limited (HNBGI) was created and commenced its operations in January 2015; HNBGI continues to specialize in motor, non-motor and Takaful insurance solutions and is a fully owned subsidiary of HNB Assurance PLC. HNBA is rated within the Top 100 brands and Top 100 companies in Sri Lanka by LMD and HNB Assurance has won international awards for Brand Excellence, Digital Marketing and HR Excellence and won many awards for its Annual Reports at award ceremonies organized by the Institute of Chartered Accountants of Sri Lanka and SAFA (South Asian Federation Accountants).

HNB Assurance PLC and its fully owned subsidiary HNB General Insurance Limited will honor all claims both life and medical related to COVID-19. The spokesman for both companies stated that Insurance Companies are not liable to honor claims when a disease is classified as a pandemic. However, as a responsible corporate citizen, it is our duty to stand by our customers and our nation at this time of dire need. Therefore, HNB Assurance, the Life Insurance Company will honor the life and medical claims made by its customers related to COVID-19. What’s more, for those policies with the Hospitalization Per Day Cover, payment will be made for the number of days a person is confined to a structured quarantine process (excluding self-quarantine). Further, the General Insurance Company, HNB General Insurance will honor all hospitalization claims pertaining to COVID-19 if any. The Company requests all persons to limit their movements in public, and encourages people to access its services through the call centers and the companies web sites as well as other digital channels. Premium payments could also be made online. The Company urges all citizens to act responsibly at this time, and do each one's part in containing the spread of this disease in our country by practicing simple measures such as social distancing, hand and face hygiene and above all, if exposed to an infected person, to follow the procedures as directed by the Government of Sri Lanka. HNB Assurance PLC (HNBA) is the one of the fastest growing Insurance Companies in Sri Lanka with a network of 63 branches. HNBA is a Life Insurance company with a rating of A (lka) by Fitch Ratings Lanka for ‘National Insurer Financial Strength Rating’. Following the introduction of the segregation rules by the Insurance Regulator, HNB General Insurance Limited (HNBGI) was created and commenced its operations in January 2015; HNBGI continues to specialize in motor, non-motor and Takaful insurance solutions and is a fully owned subsidiary of HNB Assurance PLC. HNBA is rated within the Top 100 brands and Top 100 companies in Sri Lanka by LMD and HNB Assurance has won international awards for Brand Excellence, Digital Marketing and HR Excellence and won many awards for its Annual Reports at award ceremonies organized by the Institute of Chartered Accountants of Sri Lanka and SAFA (South Asian Federation Accountants).